Question
The IBM Planning Analytics connector has been configured and we're able to index and browse the IBM Planning Analytics content, but when trying to launch a websheet, cube view, or PAW book, a grey screen with an unhappy face is returned. Looking at the Chrome Developer tools, this error is visible on the Console tab:
![](https://support.digitalhive.com/galleryDocuments/edbsn9059befdd8b75f9d478041facfc17be03fd0bd92385b3b8377ddcbbba30bd8a3ff1ef38e6e96d3454dc4db44ce364ace?inline=true)
Answer
This error occurs as a result of a misconfiguration on the Planning Analytics server. To remedy this issue, a change to the paw.ps1 (Windows file name) is required.
- On the Planning Analytics server, navigate to the <paw_install>/config directory
- Open the paw.ps1 file in a text editor
- Add or edit this line to the file $env:X_FRAME_OPTIONS="*"
- Add or edit this line to the file $env:API_ALLOW_ORIGINS="*"
- Add or edit this line to the file $env:CSP_FRAME_ANCESTORS="https://*.domainname.com:9443" replacing domainname with your domain and 9443 with the port number that Digital Hive is running on. If you want further lock down the policy, you can replace the * with the Digital Hive servername.
- Save the file
- From the <paw_install> directory, launch a Powershell window and run ./Start.ps1
- Press Enter to accept the default of not installing or updating the Planning installation
- Press Enter to accept the default to start the Planning administration tool
- When the IBM Planning Analytics Workspace Administration Tool launches, press Validate
- Press OK if everything validates ok
- Press Update to reload the configuration
- Change views to the Status tab
- Press Restart
- Once Planning has restarted and can be accessed through a web browser, launch Digital Hive
- In Digital Hive, execute the Planning Analytics content and the execution should complete successfully
In addition to the changes above, these settings must also be in the <tm1web_install>\webapps\tm1web\WEB-INF\configuration\tm1web_config.xml file
<add key="CrossDomainAccessList" value="*" />
<add key="X-Frame-Options" value="2" />
If these entries had to be modified, the TM1 web service, IBM Planning Analytics Spreadsheet Services, will need to be restarted.